Author: Stewart Whyte with Dr Rita Helling
This companion book describes in detail the importance of managing your bed and breakfast business with appropriate people skills.
Recent research conducted by Dun & Bradstreet shows that 90% of all small business failures can be traced to poor management resulting from lack of knowledge. So this is a starting point for this publication is the knowledge you need to acquire in order to succeed in running your bed & breakfast or guesthouse.
It is important to remember, however, that knowledge is not an end in itself. You must use the knowledge gained from reading the components that make up each roadmap.
It will help you to:
- Better manage your contact with guests
- Managing process development
- Managing staff and recruitment
- Managing time
- Managing money
- Maintaining support structures
- Managing yourself
All of these issues are significant, but professionalism over all, is the most important.
Many bed & breakfast hosts struggle to succeed, not because they weren’t talented or smart enough, but because they were trying to re-invent the wheel rather than rely on proven, tested methods that work.
If you are really serious about succeeding in bed & breakfast and want to avoid the common mistakes, then the contents of this book will assist you in acquiring the right knowledge so that success is assured.
Consider that word, blame. It’s just a coincidence that the last two letters spell the word me. That coincidence is worth thinking about.
This publication is the third of a series of companion booklets to the title:’ Starting and Running a B&B in Australia and New Zealand – A practical guide to setting up and managing a Bed & Breakfast business’ by Stewart Whyte.