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Diploma Hospitality Management
The Diploma in Hospitality
Management with a lean towards B&B has recently been launched for potential or existing operators in Bed & Breakfast industry.
Advanced Careers College, located on the Central Coast (Gosford) NSW, Australia will be running the VETAB accredited Diploma of Hospitality Management
throughout Australia and New Zealand. The
next course is due to commence November 2005.
Course delivery will consist of a combination of limited face to face teaching, self paced, long distance learning resources and practical, hands on experience with carefully selected B & B owners.
This internationally recognized Diploma is the first of its kind to specifically address the unique needs of the Bed & Breakfast industry. The course will not only coach students in the management of a bed and breakfast but also that of a hotel or motel. It provides comprehensive knowledge of the Hospitality industry.
Application for financing the
B&B Diploma is also available through Advanced
Careers College.
All enquiries should be directed to;
Advance Careers College on: 02 4323 4484 or Click
here
Listed below is the course outline showing the various modules and learning outcomes.
Summary
of Modules of specific B&B modules
Information
skills:
Develop and
update industry knowledge
Introduction to
B&B
Develop and
maintain legal knowledge required for business compliance
Develop and
update food and beverage knowledge
In a developing
industry, up-to-date information is vital. These skills ensure that
you know where to go for that information, give you a wide variety
of sources, and help you integrate information updating with your
general management skills.
People
skills:
Work with
colleagues and customers
Work in a
socially diverse society
Communicate on
the telephone
Recruit and
select staff
Monitor work
operations
Coach others in
job skills
Lead and manage
people
Deal with
conflict situations
Manage workplace
diversity
Monitor staff
performance
Establish and
conduct business relationships
Manage quality
customer services
Managing your
B&B
People skills are
the core of a successful B&B. You need to be able to relate well
to guests, colleagues, suppliers, tourism operators, Government
departments, etc. If you develop good people skills you will have an
edge over your competitors, happy staff or partners, and delighted
guests.
Technical
skills:
Use business
technology
Produce simple
word-processed documents
Process financial
transactions
Maintain
financial records
Follow health,
safety and security procedures
Follow workplace
hygiene practices
Responsible
service of alcohol
Able to provide
First Aid
Manage finances
within a budget
Interpret
financial information
Manage financial
operations
Manage
reservation system, including On-Line
Receive and store
stock
Control and order
stock
Establish and
maintain a safe and secure workplace
Implement
workplace health, safety and security procedures
These are the
necessary skills for efficiency, and will ensure that you have the
skills and knowledge for Government and Legal compliance.
Practical
skills:
Organise and
prepare food
Clean premises
and equipment
Prepare rooms for
guests
Provide
accommodation reception services
Hands-on B&B
experience
A number of these
skills will be covered in the 5-day workshop, such as preparing
rooms and food, and analysing your practical B&B experience.
This is where you explore all of those details, which make such a
difference to the experience of your guests.
Marketing
skills:
Promote products
and services to customers
Develop and
manage marketing strategies
Co-ordinate
marketing activities
If you have a
good business, you need to let everyone know about it. Marketing is
a vital skill in such a competitive industry, but it’s easy to
waste a great deal of money on ineffective marketing. These skills
enable you to market your business in the most efficient and
effective way.
Planning
skills:
Feasibility study
Introduction to a
Business Plan
Prepare and
monitor budgets
Roster staff
Develop and
implement operation plans
Planning skills
are the link that turns dreams into reality. They enable you to
ensure legal compliance, solve problems, avoid mistakes, and take
the level of quality in your business ever higher. Without plans,
nothing happens. With plans, anything is possible.
| Certificate IV in Bed &
Breakfast :
This course is ideally suited for people who have not managed a small business before, and for those already in the industry who wish to up-grade their skills as required to operate a successful business.
Many people now realise that we are in the Information Era where the rules of commerce demand a different set of skills from those in which most of us were trained.
This Certificate IV course has 10 modules consisting of 20 hours each and covers the following areas: Introduction into Bed & Breakfast, Bed & Breakfast Management, Insurance & Licences, Cost, Profit and Breakeven, Business Plan Development, Marketing Plan Development, Business Finance, Ownership Structures, Computer Operations, Business Law and Customer Service.
Notation:
Most lecture venues, dates and times are set one term in advance and often on a demand basis. Sometimes courses are cancelled if the student number quotas are not met. In this situation, the learning faculty contacts all those who enrolled.
Certificate in Bed & Breakfast
and Rural Accommodation:
The above course is run by the University of Melbourne - Institute of Land & Food Resources. This is basically a TAFE subsidised course.
Cost: $252 (Inc GST, course material, lunch, morning & afternoon tea.
Duration: Run over four days, over two weekends.
Dates: TBA
Where: Burnley Campus, Melbourne University, Richmond
Also:
Where: Glenormiston Campus:
TBA
Where: Wodonga: TBA
Contact: Bruce Blomeley - course co-coordinator
Phone: 0409 427 417 - blb@unimelb.edu.au
We intend to progressively list in advance, all state & territory venues etc where lectures on bed & breakfast are planned. The information-supplied will also disclose the course content offered by venue, the names of the lecturers along with their respective area of skill. It should be noted that the lecturers and tutors mentioned and recommended by us, without exception, are all suitably qualified.
All students attending these courses are able to purchase the Whyte series of books at discounted prices.
Bed & Breakfast Lectures Planned:
It is suggested that you contact the learning faculty of your choice in order to enrol for the course that appeals to you. Listed, are the lecture venues and
dates.
For more information, email: probe@bnb-central.com
Program of Lectures and Locations
Lectures are staged at VETAB accredited faculties such as Community Colleges, Adult Education Centres and TAFE.
Short courses for industry associations and special interest groups are available by arrangement.
Contact us for more information.
Contact us for more information on courses, lectures, venues, dates and times.
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